‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an marketing transformation, in which large companies are investing heavily in content creators and reducing expenditure on promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have recorded its extensive utilization in “practical tricks”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for creaky hinges. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the sensation of spicy food on lips were validated. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Suggestions it could brighten smiles or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. Unilever's CEO, newly named, has stated the intention is to spend half of its colossal advertising budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, many communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by other people, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects profound shifts occurring in how media is consumed, with younger consumers spending more time on apps like TikTok and Instagram than traditional TV, print, or radio.
The transition is visible in falling revenues for broadcast and newspaper ads. In the UK, ad revenues for primary networks have declined by over six hundred million pounds in real terms since 2019.
Influencer Marketing Expansion
This further signifies a media convergence as corporations essentially turn into content studios, partnering with hundreds of content creators to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us audiences believe endorsements from the personalities they subscribe to more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to gauge performance.
This strategy is expanding. Marketing investment on influencer marketing is increasing four times faster than the media industry overall. Stateside, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”